Here you will find many answers to a lot of Frequently Asked Questions regarding our products and services.
Please click on the question below that matches your enquiry and the answer will be displayed.
If you can not find the answer to your question, please Submit your questionto us through ContactUs page and we will be more than happy to assist.
1. Synthetic grass installation would involve a high upfront expense. Is this a good investment?
More than most people realise. How does a 100% to 200% return on your investment ("R.O.I") sound to you? Too good to be true?
Not according to a Money journal facts on estate renovations or Penn State University, Department of Landscape Architecture.
They both concur that a properly done landscaping property renovation offers the greatest benefit on return on your dollar of any domestic betterment you can produce; and that you will get a 100% to 200% profit on your return on your dollar when applied to an investment property resale value.
This really surpasses the R.O.I. you could wish to gain from a kitchen remodel, bath remodel, swimming-pool, or any other domestic improvement.
Nevertheless homeowners hardly ever think of landscaping first when remodeling in hopes of gaining a higher resale value. Even if you aren’t planning to move, it’s good to know you are adding true value to your household simply and instantly just by installing synthetic artificial lawn - not to mention the savings from water usage and costs associated with in maintaining real grass. And it looks fantastic!
A real estate appraiser or agent would tell you that landscaping contributes to a home in two ways. First it simply adds to the total value of the property, and second is the aesthetic and emotional role landscaping plays when trying to sell a house. So as you can see synthetic grass lawn is a great investment for any property.
They both concur that a properly done landscaping property renovation offers the greatest benefit on return on your dollar of any domestic betterment you can produce; and that you will get a 100% to 200% profit on your return on your dollar when applied to an investment property resale value. This really surpasses the R.O.I. you could wish to gain from a kitchen remodel, bath remodel, swimming-pool, or any other domestic improvement. Nevertheless homeowners hardly ever think of landscaping first when remodeling in hopes of gaining a higher resale value. Even if you aren’t planning to move, it’s good to know you are adding true value to your household simply and instantly just by installing synthetic artificial lawn - not to mention the savings from water usage and costs associated with in maintaining real grass. And it looks fantastic!
A real estate appraiser or agent would tell you that landscaping contributes to a home in two ways. First it simply adds to the total value of the property, and second is the aesthetic and emotional role landscaping plays when trying to sell a house. So as you can see synthetic grass lawn is a great investment for any property.
2. Why should I purchase synthetic grass instead of real grass?
A. Well, let’s think about this. Maintaining your lawn requires a lot of time and money. The constant trimming and watering that it takes to maintain a perfect lawn hardly seems worth it to most people.
So why bother, when you can have a lawn that always looks perfect, never grows, and doesn't need to be watered? Especially now when the water rates are constantly increasing.
These are just some of the benefits of synthetic grass. You can have all the advantages of real grass without the hassles. Imagine all the time and money you could save if you didn't have to water your lawn. You could conserve a lot of water if you didn't have to worry about your grass drying out. Synthetic grass stays green in any weather. It will never turn dry and yellow, and it will always look beautiful.
3. Doesn't artificial grass look and feel fake?
A. You might be wondering: Doesn't artificial grass look and feel fake? This is probably why some people think synthetic grass is not a good investment. But a high quality artificial grass actually looks and feels like real grass. That is one of the benefits of synthetic grass. It is also much more durable and will last many years.
Most people won't be able to tell the difference between your new synthetic grass lawn and the real thing. People who are familiar with the older types of synthetic turf think that all artificial grass is stiff and abrasive.
Newer modern types are actually much softer and feel more like the genuine article. Polyethylene yarn makes this possible. Now that people have begun using artificial turf for residential lawns, the application of this new technology is more important than ever. Homeowners demand a high quality synthetic grass that won't feel fake.
4. Are your products Australian made or is this imported Chinese rubbish?
A. This is a very good question, especially if we consider how many other companies in Australian market place are offering substandard cheap imports, and all we can say is there is a reason for a price and as we all know “You get what you paid for”. At No Worries Turf we are proud to offer both ranges of synthetic grass- 100% Australian Made & Imported products.
Products from both ranges are made to the highest Australian standards, i.e. UV Stabilised, No Harmful Chemicals, Lead Free & Non Cancerogenic. Over the last 10 years with the help of our gathered experience in Australian synthetic grass market needs we were able to select and offer to our customers the absolute best in premium quality from both worlds- Australian & imported ranges. We constantly continue to refine, research and make available to our customers the best there is to offer
5. Your prices are so low; does that mean your quality is inferior?
A. Not at all. Our prices do not reflect the quality of our products. We are bulk buyers and bulk sellers, and since we are totally internet/online based Synthetic Grass Mega Store, we do not have any physical showrooms and this way we keep our expenses to a minimum so we can pass on the savings to You-Our Customer.
Our quality is of the highest standard, and we offer free samples so you can see and feel for yourself what you will be purchasing, and let’s face it, the best show room is your own home.
6. Do you deliver your synthetic grass products Australia wide?
A.Yes, absolutely. We deliver our synthetic grass products Australia wide including country areas
7. How much will it cost me to get it delivered to my home?
A. Ok, unfortunately couriers and freight forwarding companies are a necessary evil. They are a law on to themselves and we have no choice but to use their services. However, we do continuously look for better and more cost efficient courier companies that can service our customer’s needs as we would never want you to pay more than it is absolutely necessary. At the end of the day our business is to supply synthetic grass to you at the best possible price for the best possible quality not to make money on deliveries. We are not in trucking business.
So, the courier fee is calculated per roll based on either cubic metrege or dead weight whichever is greater, and it varies from 2m Wide Rolls to 3.75m Wide Rolls and from city to city, state to state, metro or country area, home or a depot delivery.
Because of the different size and weight of the rolls different trucks will have to be used, therefore there is a difference in courier fees. If the delivery fee to your home came up as a shocker, because of your location and because of the size and the weight of the rolls, there is another alternative and that would be to organize a delivery to the nearest depot and because it has fork lift assist it is a much cheaper option, and then from the depot you make own arrangements, i.e. pick it up yourself with a trailer or organise a local delivery to your home.
If you are having dificulties please email us for a quote at http://www.noworriesturf.com.au/contacts/ or call us on Ph; 1300 03 77 11
8. Am I able to pick up the synthetic grass that I have purchased?
A. It will depend on the product that you have purchased. For example, our 10mm Field Grass is available for a pick up from our Cheltenham general purpose storage place in Melbourne. However, all other products are located in our secured warehousing where general public is not allowed to be admitted and therefore couriers will need to be used
9. How much do No Worries Turf products cost and how can I view them?
A. Easy! To see No Worries Turf synthetic grass prices, all you have to do is click on our LANDSCAPING SYNTHETIC GRASS tab and you will be able to see all the products available for sale at our extremely competitive website special prices.
Also you will see all the descriptions and specs and you will be able to pick the best suitable product for your project.
In order to be able to physically view and touch the products, because we are a Shop Online and therefore, do not keep or operate physical show rooms, we send Free Samples so you can enjoy viewing them in the comfort of your own home.
In order to receive our Free Samples, please visit our Shop Page, take a note of the names of the products you would like to receive samples of, then click on our ORDER FREE SAMPLES tab and fill out your details with your postal address and sellect the names of the products that you would like to receive. Go on order your samples today and see the quality of our products for yourself.
10. Does your synthetic grass come with warranty?
A. Yes, absolutely! All of our No Worries Turf synthetic grass products come with a 7 Year Manufacturer’s Warranty, except for our 10mm Field Grass which comes with 2 years warranty. Please visit our “Warranty & Return Policy” Page to view warranty terms and conditions in more details
11. Do you offer any Special Deals?
A. Yes, absolutely! We constantly run different Special Offers and Deals and the two most current DIY Deals on Offer are as follows:
1. Purchase synthetic grass products to the value of $1000 + (up to $1999) and Receive 15% OFF on all your DIY accessories.
2. Purchase synthetic grass products to the value of $2000 + and Receive 25% OFF on all your DIY accessories.
**Please note, special deal will only apply to the cost of the purchased product only, not including delivery fees. i.e cost of the synthetic grass $1000 + delivery fee= 15% Off Accessories orcost of the synthetic grass $2000 + delivery fee=$25% Off Accessories. To claim this Special Deal Offer please email us with your order and we will adjust the costing accordingly on the invoice. *This offer is available to general public only, not applicable to Trade business.
12. Is it easy to install fake lawn at my place?
A. Look, it’s not a rocket science but it is definitely pretty physical and if you are a handy person and not afraid to get your hands dirty you can definitely do it yourself. And if this is what you will decide to do you are more than welcome to organize your own installation, and you will find step by step instructions as well as a video on how to do the installation if you just click on “DIY & Maintenance Tab’.
However, if you are not really handy with a shovel and you would rather do something else with your time, we will be more than happy to refer you to our professional installation team who will take care of all of your installation/landscaping requirements
13. How long will my Installation take?
A. Good question. Every project is different but on average most domestic installations of 50 m2 or under will usually be completed in one day. An approximate guide is one day per 50m2, however this can vary depending on many factors like access etc, therefore timing of installation will vary from project to project.
14. How is the turf secured to the ground?
A. In order to secure the turf to the ground during installation you will need to use special synthetic grass pins which are driven into the base to secure the turf. On average you will require 1 pin every 50cm along the perimeter and 1 pin every 30cm along the join, and also a few anchoring pins in zig zag motion through the middle part.
In addition to the pins securing the turf the weight of the sand and rubber infill will hold the product securely to the ground.
Also edging around the perimeter on top of the turf will provide a perfect finishing touch as well as securing the synthetic turf even more to the ground.
And you are allways welcome to visit our “ DIY & Maintenance Tab’ to look at the installation video and to find out all you need to know about installing the synthetic grass like a profational
15. How do I work out how much synthetic grass do I need for my project and how much will it cost me?
A. Sometimes it can be confusing how to work out the square metrege you might need for your project. But it is easier than it seems. First of all, measure the section that you would like to cover with synthetic grass and measure maximum width by maximum length and multiply one by the other, which will give you a total square metrege required for your project, i.e. 2m Wide x 10m Long= 20sqm.
Also it is very important to keep in mind that if you are going to landscape your project, meaning if you are going to have to cut the turf into the shape to fit your landscape, you will need to allow for an extra 20-30% for wastage. This way you will never run short.
Of course, if your project does not have any special shaping requirements and happens to be an exact rectangular or a square shape then you will only need to allow for 10% extra.
And you are allways welcome to visit our “ DIY & Maintenance Tab’ to look at the installation video and to find out all you need to know about installing the synthetic grass like a profational.
Synthetic grass is priced on a $ per square metre basis, and this is calculated by multiplying the width of an area by the length, i.e. 2 m wide x 10m Long = 20 square metres x $sq/m= $Total price. And this is how easy it is to calculate how much you will need and what it will cost you.
1)First of all, measure the section that you would like to cover with synthetic grass and measure maximum width by maximum length and multiply one by the other, which will give you a total square metrege required for your project, i.e. 2m Wide x 10m Long= 20sqm.
Also it is very important to keep in mind that if you are going to landscape your project, meaning if you are going to have to cut the turf into the shape to fit your landscape, you will need to allow for an extra 20-30% for wastage. This way you will never run short.
Of course, if your project does not have any special shaping requirements and happens to be an exact rectangular or a square shape then you will only need to allow for 10% extra.
And you are allways welcome to visit our “ DIY & Maintenance Tab’ to look at the installation video and to find out all you need to know about installing the synthetic grass like a profationa.
The synthetic grass is priced on a $ per square metre basis, and this is calculated by multiplying the width of an area by the length, i.e. 2 m wide x 10m Long = 20 square metres x $sq/m= $Total price.
And this is how easy it is to calculate how much you will need and what it will cost you.
16. How do I purchase No Worries Turf products and Accessories?
A. We are glad you have asked this question. We are a Shop Online so we are open 24/7 and you can easily process your purchase and payment through our website shopping cart at your convenience, or if for any reason at all you might need our assistance to process your order we will be more than happy to assist during normal business hours Mon-Fri 9am-5.30pm and you can call us on 1300 03 77 11.
You also have a choice of the following payment options:
Personal/Company Cheque Money Order
Direct Deposit (CBA)
Paymate Visa & Mastercard (24hrs authorization period for clearance)
Interest Free Lay-by Payment Plan
PayPal Visa, Mastercard
Over the Phone Payment between 9am-5.30pm Mon-Fri (24hrs authorization period for clearance)
If you would like to process the payment over the phone then please call us on 1300 03 77 11 and we will be more than happy to assist you, Visa or Mastercard only.
If you would like to set up a Lay-by payment plan, please Click on ContactUs and we will be happy to assist in setting it up for you.
17. How fast will you ship the product?
A. As soon as the payment is finalised and as long as the chosen product is in stock, we will dispatch the product within 48 hrs and we will also as part of the service notify you by email with your courier details and this way you have control and you can always track it online.
18. Can you organise installation of my new artificial grass?
A. Yes, absolutely. We have a large network of professional installers to lay the artificial turf in Melbourne and Sydney locations, and we are in the process of organising installation service in other parts of Australia.
19. What about difficult access or unusual areas?
A. We haven’t had one that we couldn’t do yet. We have installed No Worries Turf in very unusual areas (inner city rooftops, etc) and will always manage to complete the job efficiently and as cost effectively as possible.
20. How much would a professional installation cost me?
A. All projects are very different and the final price of the professional installation will also depend on which particular product you have selected for your project because all products have different price points, but on average standard installation done by a Professional Installer with 12 Months Workmanship Guarantee will cost around $40-$50/m2 plus the cost of the product and freight on top if applicable.
All work will be covered by our “Satisfaction Guarantee”. Our satisfaction guarantee stipulates that we will ensure that our work is completed to an excellent standard and meets all levels of your satisfaction criteria, if this is not achieved we will rectify any elements that do not meet your approval.
2, All of our materials used are of the highest quality and our turf is covered by an up to 7 year warranty to protect against UV fade and manufacturer’s defects.
We guarantee to arrive on time 3. We guarantee to clean up and remove any mess created by No Worries Turf installer. 4. We guarantee to do everything in our power to have the project completed in the specified time. Your professional installation will consist of: Full ground preparation Excavation Crusher rock and crusher dust supply Project rubbish removal to the tip Infill All the necessary accessories and equipment Labour
21. How do I get more information or a quote?
A. Piece of cake! As much as a lot of information is already available to you on our website, but if you feel you would like to find out more about our products or services simply click on GET FREE QUOTE Button (fill out Contact form) or contact us by phone on 1300 03 77 11 and we will be happy to come out to your premises, and provide a Free measure and No Obligation quote.
22. Can you walk on synthetic lawn?
A. We are glad you have asked this question. The wonderful thing about synthetic grass is that it’s not like paint; you don’t have to watch it dry. As soon as installation is completed you can start enjoying it instantly to its full potential that it was designed for. So in short, Yes, you can walk on synthetic lawn. You will be amazed how soft and appealing fake lawn can be.
23. How long does synthetic grass lawn last?
A. All our synthetic grass products come with a 7 year warranty. With proper care and maintenance you will enjoy your beautiful synthetic turf for many long years, without the hassle of watering, or mowing! The life span of the synthetic grass is anything from 20-30 years.
24. Is the product Pet friendly? What if my dog leaves its mess behind?
A. No Worries. All of our products are pet friendly, and if your pet leaves a mess behind that’s no worries at all. Just as you would with normal grass, you just scoop up the mess and hose it down.
In regards to urine, no matter what anyone else tells you about their products, if you leave urine consistently unattended it will over a period of time bleach and discolour that particular area where your pet does its business, and as a rule your pet would normally always go to the same area to do its business, which actually makes it very easy to maintain and protect your synthetic grass lawn from discolouration because you will always know which areas will require special attention.
Also to kill the bacteria and make the synthetic grass lawn more family safe and to protect it long term from discolouration cause by urine, it is a good idea from time to time to brush it down with warm soapy water, especially in the area where the family pets do their business, and hose it down.
25. Are No Worries Turf artificial grass products flammable?
A. No, No Worries Turf synthetic grass products are virtually flame-proof, unless an accelerant like petrol is poured onto the grass. The sand infill also assists in stopping and preventing any fire spreading at all. And our products have been designed to be fire redundant and are less flammable than dead natural grass. The synthetic grass has been designed with a melting point of 130 deg Celsius so our products will not catch fire from cigarette butts or a similar flame, but may leave a small burn mark, which can easily be removed/repaired.
26. Does the product fade?
A. Over extended period of time all synthetic turf will generally fade slightly no matter which company you buy it from and what ever promises they give you. However, this is not usually noticeable to the naked eye. All of our products across the board are UV stable to suit the harsh Australian climate minimising the effect of being in direct sunlight
27. Does the product drain when it rains?
A. Yes - All No Worries Turf products are designed to drain exactly like natural grass.
28. What maintenance is required?
A. Once the turf has been installed generally a minimum amount of maintenance will be required. This may include general grooming with a plastic rake or a rough outdoor brush to keep the turf looking fantastic and to keep the fibers from matting. Please click “DIY & Maintenance” tab for more tips regarding the maintenance of your synthetic lawn.
29. Is the product safe for my children to play on?
A. Yes, absolutely. No Worries Turf artificial grass products are child friendly. They are soft and durable causing less hazards than natural grass. Our products are being installed on regular basis in school playgrounds and child care centres. Our products do not have any harmful heavy metals in them and are totally lead free.
30. Is No Worries Turf glossy/shiny like the others?
A. Good question and the answer is no, our product is manufactured to minimize the shine and to resemble natural grass not like it used to be in the old days with original astro turf, and if the product is installed correctly the shine will be minimised even further.
31. What is No Worries Turf made from?
A. Our synthetic grass products are made with premium polypropylene backing and polyethylene monofilament grass fibers. The backing (triple or quadruple layer) is made with polypropylene and SBR latex. The materials are UV resistant, highly durable and environmentally friendly.
32. What happens to the water when it rains?
A. The water drains through the sand infill and through the perforated drainage holes in the grass, (the flow is substantially reduced during this process). The water will then follow the fall of the ground so naturally please ensure this is directed the correct way, extra drainage can be installed if required.
33. I need more than a 2 metre width, do you have wider rolls?
A. That’s not a problem. We are proud to offer a choice of 2m Wide Rolls as well as 3.75m Wide Rolls to suit any of your project requirements, unlike a number of other companies in the market place.
34. Do you have a minimum amount to purchase?
A. We are bulk wholesalers, not retailers therefore in order for us to be able to support and maintain our extremely competitive prices on these premium quality products a minimum buy of 5 linear metres is applicable to most our products, in some case, i.e. 10mm Field grass a minimum buy would be 10 linear metres.
35. Do you offer discounts for bulk purchase?
A. Since we are bulk sellers, bulk orders are welcome and we will definitely offer a further discount for large commercial quantities over 200 sqm, please email info@noworriesturf.com.au or call 1300 03 77 11 to discuss further.
36. I am a landscaper; do you have a Trade Price List?
A. Yes, absolutely. Trade business is welcome and a trade price list is available and will be supplied upon request.
37. Do you sell accessories?
A. Yes, we certainly do sell all necessary accessories needed for DIY installation. Please visit our Accessories page
38. I have an awkward shape to cut, is this ok?
A. Yes, it is absolutely ok. The turf may be cut into any shape with a sharp Stanley knife from the backing side. This way you can tailer our products to suit any shape or area.
39. Can I install/lay the synthetic grass on concrete or decking?
A. Yes. You simply need to make sure that the concrete and decking is perfectly clean, intact and dust free and then just glue the synthetic grass to the concrete or decking with a special synthetic grass glue/adhesive and brush sand or rubber granules or both as an infill into the surface of the turf.
40. Can I install/lay the synthetic grass on balcony?
A. Yes, absolutely. Just make sure it is dust free and just glue it down with a Special Synthetic Grass Glue/Adhesive which can be purchased with us, just go into our Accessories page.