Warranty

 

For all exchanges and claims: please remember to include ALL of the following information to enable us to process your query without delay:

 The full name of the person who originally ordered the product
 Best contact number
 Invoice number
 All associated tracking numbers
 A detailed description of the reason for exchange or the details of claim

No Worries Turf product warranty is valid for a period of seven (7) years from the date of purchase (Excludes 10mm Multi Purpose Grass, Warranty of which is only vaild for 12 months & 12mm Green Lawn Warranty valid for 3 years from the moment of purchaise) against defects in materials, including ultra violet degradation and excessive fading.

 

 No Worries Turf will repair or replace, as it deems necessary, those materials which exhibit such defects resulting from ultra-violet degradation and excessive fading.

 
No Worries Turf does not warrant against normal wear and tear, or matting. Cleaning and grooming maintenance is the responsibility of the consumer. No Worries Turf also does not warrant against damage caused by animals, improper use, neglect, lack of maintenance, vandalism, floods, change in water table, animal waste or other acts of mother- nature.
 
THIS WARRANTY specifically does not obligate No Worries Turf in any way regarding material applied or labour performed. Installation and/or labour warranties are exclusively between the consumer and the installation company. This warranty must be presented with a dated installation contract to verify lifespan.
 
Please note, delivery fees are not covered by warranty. Warranty applies to the manufacturing fault of the product only. The buyer will be responsible for all freight/delivery charges if replacement of the faulty product is required.


Incorrect Product 
Please contact No Worries Turf within 48 hours of receipt of product for replacement. Verification will be required which may or may not include requests for photographic support.
 
 
Unauthorized Returns / Refused Shipments
Refused shipments are considered unauthorized returns and are subject to a 30% restocking fee. Freight charges are non-refundable.
 
Damage in Transit
The customer, or customer's agent, must be present at the time of delivery to carefully inspect all packages and items for damage or missing materials. If there are missing items or damage it must be clearly noted, at the time of the delivery, by the customer on the original bill of lading/consignment note. Immediately contact No Worries Turf and send copies of the bill of lading/consignment note. At discretion and upon acceptance of the claim by the carrier, No Worries Turf will send replacement item(s) or refund the damages.
 
IF DAMAGE OR PARTIAL LOSS IS NOT NOTED AT TIME OF DELIVERY AND ON THE ORIGINAL BILL OF LADING, THE CUSTOMER MUST FILE THE CLAIM DIRECTLY WITH THE CARRIER. DO NOT DISCARD DAMAGED ITEMS. THE CARRIER WILL REQUIRE THE SALVAGE PRIOR TO PROCESSING THE CLAIM. DO NOT REFUSE DAMAGED/MISSING ITEM SHIPMENTS WITHOUT PRIOR APPROVAL OF NO WORRIES TURF DOING SO WILL CONSTITUTE AN UNAUTHORIZED RETURN.

 

IN CASE OF DAMAGES DURING TRANSPORT

 

All consignments are sent out and signed for in good order and condition. We do understand that the receiver/customers cannot always inspect all the goods prior to signing for them.  However we do need you our client / receiver of this goods to report any damages to us within 24 hours of receipt. This way all parties are protected by Insurance and we all can avoid any embarrassing and disappointing situations. Other wise all damages reported after this period of time will not be covered by Insurance at all.

We take issues with damages very seriously and are always focusing on ways to ensure they do not happen.  We do this through training of dock loading staff and also by continually looking at our systems and how we can improve what we do.

 The last thing we want is to have a disappointed customer.  We want to ensure we provide you with the best possible service we can with the resources we have available so these bad situations can be avoided, and where they do occur, that it's a painless process to resolve.

 Assuming that the goods are subject to an appropriate domestic/household policy of insurance taken out by you our customers as part of your home and property insurance, we respectfully suggest that you promptly lodge a claim with your insurer.

 Please be assured that we greatly value your custom and of our ongoing commitment to consistently and efficiently satisfying your future needs.

 Yours faithfully,

Management NWT

 

Shipping
Pick up is welcome by prior arrangement from Cheltenham, Vic.
Deliveries are made by courier.
 
Payment Options:
PayPal® (All major credit cards accepted)
EFT / Direct Deposit
Personal Cheque
Money Order

LAY-BUY


For Net Banking/Direct Deposits you are welcome to make deposits to the following account:

Commonwealth Bank
P Loza Family Trust
BSB: 063 149
Account No: 1040 9587
 

For Personal Cheques or Money Orders please make them out to ?Freelance Agency? and forward them to the following address:
Freelance Agency
P.O.Box 5187
Mordialloc, Vic 3195
 
Please note goods will only be dispatched once funds have cleared.
 

WELCOME TO NO WORRIES TURF!

"Grass doesn't always have to be greener on the other side"


No Worries Turf is an Australian Family Owned and Operated company that realises the importance of time; Family time, Personal time, your You time.


No Worries Turf has a mission: to provide You, our valued clients, with ONLY the Best Quality Synthetic lawns and Real Organic Grass Lawn  Products, available in a dynamic Australian economy at the most competitive prices.


And if you feel that you prefer Real Organic Grass Lawn instead of Synthetic Grass that's not a problem, as we have both options Artificial Grass and Real Organic Grass Turf available for you to choose from in our online shop.


We deliver our products to Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra, Tasmania as well as all the suburbs all over Australia.


We offer you a special handpicked from hundreds of options range of quality synthetic lawn products and services aimed to give you exactly that and MUCH more.


We specialise in only top quality synthetic grass/turf products, made to meet or exceed Australian manufacturing standards, and we sell direct to the public and also supply and distribute to wholesalers.


As well as lots of other home and back yard products like Stainless Still Outdoor Showers, Sheds, Garages, most realistic Artificial Plants and Trees, Chicken coops, Dog Cannels.


And ones you get your life back by having installed one of our artificial lawns we also have a large selection of Games Tables like Snooker, Pool, Billiards and Tennis tables as well as Hockey and Football tables for you and your family and friends to enjoy together in your leisure.


Part of the No Worries Turf lifeblood exists in creating relationships and helping families to take back time for freedom to enjoy life. We aim to provide only the absolute, best quality Australian made and Imported synthetic grass at the most competitive prices to suit every need. Interest free and Lay-buy payment plans options are also available.


We have been supplying premium quality artificial grass lawns for the last 15+ years and have helped over 30,000 families and businesses Australia wide create stunning and practical, low maintenance outdoor areas.


We are also proud to offer and shear with those of you that would like an opportunity to make some Extra Income for themselves and their families our newly launched Referral Rewards Affiliate Program where simply by promoting and referring others to our shops online you will be able to earn good ongoing Commissions from the sales that eventuate from your Referrals. If you are interested just click on this link :  Referral Rewards and welcome to the family.


Paul Loza

Director and CEO NWTurf.

 

WAIT - DON'T FORGET TO GET YOUR FREE BRAND NEW 5 PART ECOURSE ON HOW TO MAKE YOUR HOUSE MORE ENERGY AND COST EFFICIENT!

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